Shipping & Returns

Shipping & Delivery

We ship as quickly as possible, Monday to Friday (excluding Finnish holidays).

Where We Ship

  • Finland & EU: Standard & express options

  • International (if available): via trusted couriers (DHL/UPS/FedEx/EMS)

Processing Time

  • Orders are processed within 2 business days.

  • If your order includes pre‑order items, it will ship together once all items are in stock


Region Method Shipping Time Insurance
Finland / EU Standard 5–12 business days No
Finland / EU Express 3–7 business days Up to €100 insured
International Standard 10–20 business days No
International Express 4–10 business days Up to €100 insured



Tracking & Insurance

  • Tracking details will be emailed once shipped.

  • Delivery insurance (up to €100) applies to express shipments.

  • If marked delivered but not received, please check neighbors or courier first—we can't replace marked-as-delivered packages without insurance.


Incorrect or Undeliverable Addresses

  • Wrong addresses: we’ll refund the item cost, excluding original shipping. If you’d like re‑shipment, a new fee applies.

  • Returned-to-sender packages due to incorrect addresses are not refunded or returned.


Returns, Refunds & Exchanges



Damaged or Incorrect Items

Contact us within 30 days with photos—either a full refund or reship will be provided.

Standard Returns

  • Accepted within 30 days of delivery.

  • Items must be unworn, unwashed, and returned with original tags, packaging, and hygiene liners—no pet hair or added smells.

  • Refunds are issued as store credit only.

  • Specify your return request via email; returns accepted only after approval.

  • Inspection takes 1–2 weeks – credit issued after approval.

Return Shipping Costs

  • Domestic (Finland/EU): return shipping is at your expense, unless the item is faulty.

  • International: you cover return shipping; costs deducted from store credit.


Non‑Returnable Items

  • Underwear, bodysuits, sale/clearance items, and sensitive items (e.g., stockings) are non‑returnable.

  • Minor color/size differences or change‑of‑mind are not grounds for refund or exchange.

No Exchanges

We don’t offer direct exchanges. Instead:

  1. Return the unwanted item (if eligible), receive store credit

Place a new order for the desired size or style

💬 Need Help?

For questions about shipping, returns, or tracking, reach out to us at [email protected].
We aim to reply within 3 business days—don’t forget to check your spam folder